Refund policy

If for any reason you are not completely satisfied, you can return your order within 14 days of the delivery date for a refund.

 

How to Return: 

Contact us at contact@khemistudio.com within 14 days of receiving your order.

Include your order number and reason for the return.

Carefully pack the item(s) in their original packaging.

Ship the item back to the address we provide.

Customers are liable for shipping costs.

 

Conditions:

Items must be returned in original condition, untarnished, and with all packaging intact.

Customers are liable for shipping costs.

 

 

Refunds:

Once we receive your return and inspect it, we will process your refund within 7–10 business days.

Customers are liable for shipping costs.

Refunds will be issued to the original payment method, only if there are no signs of wear, use, or damage.

 

Damaged or Faulty Items:

If your item arrives damaged or defective, please contact us immediately.

 

Lost in Transit/Shipping:

Please note that all Express Shipping orders are not eligible for refunds. 

This includes customers that sign up for free shipping via our newsletter.

Tracking is not available via Express Shipping.

Customers that receive any fee/charge (customs or postage) are liable to pay.

Proof of Postage will be available for your order upon request.